Denver LaMar Rinehart

166 East King Street

Abbottstown, PA. 17301-0279

rinehart@submit-it.org

(717) 259-9407

 

Objective:         To join an organization where I can use my communication skills and computer knowledge to make a real

                           contribution to its growth and profitability.

 

Education:       York College of PA        ( 1988 )      Radio Production

                          York Technical Institute ( 1987 )      Computerized Accounting

                          William Penn Sr. High    ( 1986 )      Diploma – College Prep

                          EarthLink/MindSpring - Thorough knowledge of networking terminology

                          Caterpillar – Kaisen principles and customer satisfaction

                          American Health Association – BLS CPR First Responder

                          S.C.O.R.E. – Starting a business

                          JLG Industries – World Class (JIT) Training

                              

Experience:    AC MOORE – Supervisor ( 10/01 – Present )

                                Team Leader to distribute early morning duties. Receive, process and record all freight shipments and deliveries including Ups and Fed-Ex while updating the freight books. Communicate with drivers and vendors. Printing and filing order copies. Ordering of supplies. Duties also include fixing and updating the store computer and cash registers.

 

                         EARTHLINK, INC. – Technical Support Rep  ( 4/99 –10/01)

                         Monitoring the incoming call volume to ensure quick handling of calls and ticket generation. Monitor the

                       customer's network connections and provide consistent customer feedback concerning the status of owned

                       tickets generated via incoming calls or the automated logs. Handle and identify problems for T1, T3, Frame

                       Relay and Dial-up access subscribers as well as Business SDSL and IDSL customers.

 

                         Ensure the timely resolution of customer outages and other issues by collecting relevant data as well as

                       provide customers with verification of outage and distribute newly generated tickets while working in a

                       team environment and communicating with Network Administrators as well as 3rd party vendors to

                       help find the best resolution for the customer.

 

                          ·       Thorough knowledge of Linux, Mac and Windows

                          ·       In-depth knowledge of the Internet.

                          ·       XDSL and Cable technology and terminology.

                          ·       Understanding of networking terminology.

                          ·       Familiarity with Telco networks and concepts

                          ·       Phone and customer service skills.

                          ·       Intuitive problem solving skills.

                         

                          RINEHART’S WEB REGISTRATION – Owner  ( 3/98 – Present  )

                          www.submit-it.org  - Basic Web Design , URL Registration and PC Repair.

                         

                          CATERPILLAR, INC. – Trainer and Laborer ( 11/95 – 4/99 )

                          Training and auditing new employees on emergency outbound order filling including UPS, Emery, Federal

                       Express, company and private carriers. Licensed forklift, reach truck and order picker operator.

 

                        THE BYRNES GROUP – Assigned to Caterpillar         ( 9/94 – 11/95 )

                        JLG INDUSTRIES – Receiving and Data Entry          ( 12/90 – 9/94 )

                        BON TON DISTRIBUTION – Shipping Associate       ( 9/90 – 2/91 )

                        ROCKY’S  CONSTRUCTION – Roofing Supervisor   ( 9/89 – 9/90 )

                        YORK PAID FIREFIGHTERS – Telemarketing           ( 9/89 – 12/89 )

                        THE YORK DISPATCH – Distribution Driver             ( 4/89 – 12/89 )

                        ULTRA TUNE – Tune Up  Technician                        ( 12/88 – 4/89 )

                        YORK CHRYSLER/PLYMOUTH – New Car Prep     ( 3/88 – 12/88 )

                        W.O.Y.K / STARVIEW 92.7 – Radio Production         ( 5/87 – 2/88 )

 

 

o        In my teenage years I’ve held various jobs including supervising a car wash and self serve gas station, working as a cook for a Boy Scout Camp and at the Hill Tavern of York. I also delivered newspapers for the York Dispatch and Grit.